Are you kidding? Get
this book
(see picture to the right) first before even thinking of asking for support.
Phone number?
What's your phone number? Whatever your phone number is that's
your tech support number too.
When you sign up for an
account you have access to a great forum, and get some quick guides to
read.
To help yourself with issues or for
some strange reason you don't know how to address a particular issue
then here are some areas to assist you:
-
Forum - Pretty self
explanatory.
-
FAQs
-
All sorts of things we threw together are here (The stuff people have the
nerve to ask us about)
-
Network Status
- Go here to see what's going on before you make yourself look stupid
The network status page is important to
go to before looking for answers. Perhaps you are whining about your
site being down but the server required a service pack during a
scheduled maintenance window. By the time you feel like posting a
message or sending a note to us, your issue may have already been
resolved. So check this page before saying something stupid.
Within our forum is a
public sales and billing question and answer area. That area
is open to non-mocrap clients who wish to ask dumb questions that way.
If you absolutely know
for a fact that you need help for something only a Mocrap employee can
assist you with, then you must use our contact us form to post that request.
Cannot find it? Look for it! It is in front of your face. |
